Ms

Capitec Bank does care for it's clientele. I mistakenly deposited money to someone's bank account and immediately contacted Capitec bank via calls, emails and even WhatsApp but till today I haven't been assisted instead I'm sent from one person to the next with no direction. I've asked they review the matter, Investigate and reverse my money. It took my many months to save the R2100 I'm preparation for my graduation, but now they are pretending as if the transaction did not take place in the platform or they can see it on my Capitec app (transactions). All I want to know is how do I get my money back or can this case be investigated as the other person is using tyme bank account. Capitec Bank why is it difficult for you to look into my matter and give proper resolution and respect my matter deserves. What's the point of having a working relationship with business that cannot even assist or advice when the need arise?! The calls costs a lost of money yet half of the people I spoke to don't know what to say or know what they are talking about. The WhatsApp lady I spoke is even worse, she referred me to Google and the agent (help desk-girl to print tickets and directs people) at the branch said they can help. Why are you not assisting if this a common things or find means to deal with it... Im dissatisfied and disappointed by Capitec bank to say the least.