RM
Reo M

1 reviews | Active since Jul 2020

11 Aug 2020, 19:57

MR REO

Capitec bank the chatsworth branch at the chatsworth centre has very poor customer care to us clients . I went in today to open up a capitec bank account . I was shocked with the customer service that the guys at capitec presented to us clients . Waited in the line at the bank for two hours with poor social distancing practiced . Putting my life at risk just to get a capitec bank account . No one did follows ups on the line and no one checked Id document.which is unexpected able please do a program with your staff how to treat customers . Not to force us or impose us to transfer our salaries into capitec I'm really disappointed and shocked with your consultants attitude towards us .

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Aug 2020, 09:16
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply14 Aug 2020, 18:56
Official
Good day Mr Moonsamy As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank