JM
Jerome-Dean Martin
1 reviews | Active since Jul 2020
13 Jul 2020, 15:19
Mr Martin
Call center customer service of Capitec is taking a ****, I called 4times today speaking out more than R150 worth of airtime, my airtime ran out no one had the audecity to call me back, they keeping me on hold for long periods without resolving my query I'm super livid now with this ****py experience and on top of that they put you on hold saying let me check this for you and drop the line, what type of customer service does the call center uphold, this happended all 4 times, and my query is still not resolved R150 airtym later.
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
13 Jul 2020, 15:32Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply13 Jul 2020, 15:32
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
20 Jul 2020, 14:50Good day
Feedback was provided.
The complaint is closed.
Kind regards
Capitec Bank
Feedback was provided.
The complaint is closed.
Kind regards
Capitec Bank
Capitec Bank's reply20 Jul 2020, 14:50
Official
Good day
Feedback was provided.
The complaint is closed.
Kind regards
Capitec Bank
Feedback was provided.
The complaint is closed.
Kind regards
Capitec Bank
