CM
Chimane M

1 reviews | Active since Feb 2020

12 Feb 2021, 14:49

Mr

Good Day

Please assist Iv accidentally sent airtime instead of money using Capitec app. I went to Google it advised me to call the customer service.

Which I did call, but no friendly assistance from Kylar accident no ***3. She said no they can't reverse. When I asked for another assistance from her manager maybe, he might know. She said "He will tell you exactly what Im telling you" . I tried to reason with her fortunately at the end she did give me his email address.

Extending assistance. May any one assist me with this. I sent this person R400 airtime instead of money. I'll appreciate your positive assistance.

0
Replies (1)
Capitec Bank
Capitec Bank's reply12 Feb 2021, 17:36
Official
Good day Chimane

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank