MW
MARRELDIA W

1 reviews | Active since Dec 2023

21 Dec 2023, 12:55

MOST WORST SERVICE EVER

CAPITEC BANK IS JUST THE WORSDT BANK EVER

I HAD A INCIDENT WHERE I LOST ALL MY BELONGS CARD, PHNE BANK CARD . THE DAY PRIOR I HAD DONE A CASH TO MYSELF AS ATM QUES WERE CRAZY AND IT WOULF BEEN MORE CONVIENT TO GET AT A PNP ETC

I HAD A INCIDENT WHERE I LOST ALL MY BELONGS CARD, PHNE BANK CARD I CALLED AND WENT INTO A BRANCH TO ASK IF CAPITEC COULD REVERSE OR GIVE ME THE VOUCHER NUMBER . TO MY SURPRISE AS PER CAPITEC AGENTS NOBODY IS ABLE TO VIEW A C VOUCHER OR REVERSE IT BACK INTO MY ACCOUNT . I DO NOT HAVE ANY ACCES TO CASH . I WAS JUST TOLD YOU HAVE TO WAIT 30 DAYS FOR IT TO GO BACK INTO YOUR ACCOUNT .BUT HIS IS MY MONEY AND I AM INN A SITUATION THEN YOUR BANK TELLS YOU THEY CANT HELP YOU . WORST EVER I WILK BE CLOSING THS ACCOUNT .

I CALLED BANK AGAIN TODAY HAD TO REPEAT MY SELF 3 TIMES TO ADIFFERENT AGAENT LATER THEY HUNG UP ON ME . GOOD BYE CAPITEC ITS AFTER BEEN A CLIENT OF 13 YEARS

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Dec 2023, 21:52
Official
 Good day Marreldia

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank