MOST USELESS ASSISTANCE EVER.

I am very very upset with the type of service I just received from Capitec bank. I was sitting in my pj's at home watching movies with my daughter and my phone was on charge and suddenly this SMS's came through. I immediately stopped my card and phoned the bank. I told the lady what happened and she tells me that i did this transactions. How the hell did I do this ''cash send'' thing. I only get my sasa and I don't have a lot now my money has been ****** and this lady tells me I did the transaction. She was VERY UNHELP FULL AND GAVE ME THE FAULT I DID THIS. How can you not assist a client over the phone where upon money has been removed over the phone and I did not give out any of my details, This bank is very useless and the lady whom assisted me was the worst. I DID NOT DO THIS I NEED MY MONEY. NOW I HAVE NOTHING LEFT.