Most unsympathetic and eneducated employees/bank

You expect to get a response when you receive an email from your given bank? Correct? well daeng!! Wrong. Not only that, but their "whatsapp" customer service is full of uneducated human being's who lack any knowledge of your account and your service complaint.. and then get highly offended and threaten to close your chat.. When they clearly have no knowledge of the anguish they are actually putting you through in the first place. All they want is a 9-5 job where they get paid.. fulfill their quota of "calls" for the day and get to go home..

When did the customer become so redundant?

When has their lack of empathy and service become so blase they just couldn't give a sh*s!

My query has been sitting with capitec for 2 weeks, and hours on phone calls been put on hold and my frustration levels are getting higher and higher!!