Most unprofessional and pathetic service

I was dismissed at my job in December and I called the call center to enquire if it was covered under the policy for the loan and I was told that I would be covered for it under the retrenchment/unemployment CI and that I just need to get the company to fill in the form and provide with certain documents and could get it at the branch. I go the branch to get the forms and they call the call center for credit from there and than I am told it is not covered but the consultant there say that it should be covered under the unemployment policy. I went home and call the call center myself to get the recording of the consultant who told me that it was covered and for the them to explain the cover to me and send me the policy I spoke to Sam and he told me that dismal is covered and that i just to send them the documents and they will assistance. I sent the document to the on the 28 January due to delay with my company providing with the form and since than I di not receive any response from them. I called them on the 08 February to follow up and I get put on hold for 5 minute while they check and they drop the line which happen 4 times. I receive the claim outcome that evening and that I called in today as the claim was decline due to it not being covered under the policy only for them to cut me off 5 times and I had to keep calling to explain to different consultants which could not even explain to me the rejection reason or answer my question. I spoke to Benna Zingelwa and every time I asked her question she could not even explain to me properly the cover and told me that I should speak to services or complaint and they will explain and when I go to complaint and speak Lesego Tshoke she can not explain it to me herself and tells me to send my query regarding the claim to Guardrisk and when i advised that 3 consultant from Capitec Service Department advised me it was covered and not Guardrisk as they advised me to speak to capitec in regards to the issues. The service I received from this company is absolutely disguising with the way the treat they client and the consultant don't even know what they doing and just pass you off to the next person. the staff that they have are *********** no one can give you clear understanding or explain anything they just tell you its not they job or they don't which is very unprofessional.