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bezuidenhoutj B

1 reviews | Active since Oct 2016

20 Oct 2016, 17:48

Most unhelpfull bank ever, horrific service

<p>ref: ********** 5</p> <p> </p> <p>after having problems with the app from day one</p> <p> </p> <p>have been to the bank million time's because of the same thing</p> <p> </p> <p>leaving with absolutely no satisfaction, in a last attempt i phone capitec to assist me spoke to Shendiwe</p> <p> </p> <p>while you hold the they tell you to hold to rate the service advisor place me on hold for min when i ask i want to rate my service</p> <p> </p> <p>this is terrible, where have you heard they can't help you to stop your debit order over the phone</p> <p> </p> <p>Will definetly never recomend anyone to this bank</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Oct 2016, 08:35
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply25 Oct 2016, 17:07
Official

Good day Mr Bezuidenhout

As discussed telephonically, please accept my sincere apology for the inconvenienced caused.

Nondi Tsholoba

Complaint Management

Capitec Bank