Most inconsiderate staff member I have had an encounter with in my time as a Capitec client. Completely unacceptable!!

I arrived at Capitec bank (Eloff branch) at 16:45 and had 2 transactions to complete. Installing the banking app on my phone and depositing money into my savings account. I told the consultant by the entrance that I had 2 things to do. He then advised that I should start with the app then deposit the cash after, because there was no queue at the teller. I then proceeded to the consultant who assisted me with the app.

When I was done with the app, the consultant requested that the person who was the teller assist me with the cash deposit. The guy whose name is Kulani refused and said that I should go to another branch that around Joburg CBD as he was sure that there wouldn't be queues there or that I should wake up tomorrow morning and go deposit the money at the nearest branch.

This is absolutely unbelievable! I had to rush from work and struggle for parking thinking that I would do all my transactions at once, only to be told that I should try another branch because someone is already preparing to go home!

This type of service is very disappointing,to say the least.