Most *********** staff and pathetic customers service

I put in a claim for retrenchment/unemployment due to me being dismissed and my claim was rejected due to dismissal not being covered yet I called the called and spoke to 2 consultants in the service department who advised me and confirmed with me I was covered for dismissal as long as it was not due to ***** or ******** offense. They advised to send them a dismissal letter, and provided me with a form for my old company to fill out and sent it to they claims email and since I sent them the documents I did hear from them and I had to call in to follow up on the claim.

After the claim was rejected. I called again to enqire and every consultants I got through either they lines were bad or it cut after my 6 called I get through a consultants qnd ask her to explain to me why it is rejected and she reads from the rejection letter instead of actually explaining it to me and than I asked to explain why the claim is rejected as I have been advised that I am covered than she tells that it not covered and I asked her to explain to the insurance covers that being debited with the loan she tells that she can't as it not her job and I should speak to services or complaints.

I go to complaints to lodge the complaint and they could not explain it to as well and advised they will looking into complaints and get back to me on Tuesday and I wait for the call on Tuesday and no calls and than I call them only to be told that the complaint has been closed and handed to the legal department because I threatened them with the ombudsman and I asked how they just close a complaint because of that and stated that he will.gwt them to call me before close of business with feedback and I did not get any call.

I receive a call today from them at 17:57 to tell that they listened to the call and I was given wrong advise and th3 Apologize and when asked what is the next decision has I incorrectly advised she stated they complaint is closed has they send to guardrisk and the rejection still stands which does not make sense has the people who advised me incorrectly are from capetic not guardrisk and why would they take accountability for capetic *********** staff when capetic themselves should take accountability for their staff incompetence has it seem they staff has not been correctly trained or capetic just hire anyone.

Capitec has the most *********** staff I have ever come across. They customers is pathetic and there is no one that can actually help in an effective manner.