most ***********, pathetic i have ever seen

I have never in the history of service have I encountered such pathetic ridiculous service like I did at capital bank in maponya mall and Ghandi square

I tried on 4 occasions to open an account without any Joy I move out of my house in Dawn Park and I’m staying with my mom, maponya advised to bring declaration, my mom id and proof of residence

I went to Ghandi with all those documents and I was told that on the declaration I was supposed to put address the very same way as the proof of residence , Gauteng province was missing , after a hassle they said that they will open it, I went to a consultant who said my mother should have written her names in same format as Id it’s their policy, I asked them how am I supposed to know a as potential client what kind of format CAPITEC wants , I spoke to a useless so called manager. I left, I went to maponya with how they want format guess what they said my id looks like it has been tampered with , I must go to home affairs .I have been using that ID for 10 years opening bank account and voting so capitec advised my id has been tampered with. I believe it’s because I have an Indian surname so probably in their minds an African lady can’t have a strange surname like mine .i was boiling at that time I left. Tried Ghandi square next to Spar in Jhb, het guess what they said that they want my marriage certificate, after I have travelled to EASRAND TO AVOID hassles and get proof of residence that is in my name. Yet again I spoke to a useless manager, I explained that I no more reside with my partner and I’m not sure where the marriage certificate is. I showed them my old id before marriage and after marriage, they refused to open an account

Unbelievable, fist t was proof of residence, then my id was tampered with, then marriage certificate. I’m telling you your staff members are pathetic, lacks customer service s****s and are unable to think out of the box and managers can’t use their own discretion They telling me about policies that I as a potential client wanting to bring money into the business that I don’t know about. I have been in the customer service industry for 20 years, I know about policies and they are there as a guide line not to make people to be stereo type and be unable to use their own brains I went to another bank and guess, they gladly opened an account for me with my so called tampered Id and without a marriage certificate because in the new south Africa we marry different races so an African name and an English or Indian surname is not strange I am warning you, with the staff that is *********** and can’t use their brains you are going to lose customers

I don’t care how cheap you are but service is very crucial, I will never even encourage any of my family members to open an account at CAPITEC They did the same to my niece who comes from Limpopo she went with my mother proof of residence and was turned back and advised she must go back to Limpopo to get proof of residence You are pathetic guys