TM
Thami M

1 reviews | Active since Nov 2019

06 Aug 2021, 15:40

Most *********** bank !!!!

This is by far the worst bank that exists!! I have been attempting to stop a debit order for the longest time and was eventually advised to submit an affidavit... which I did on the 8July, but the debit order still went off again on the 20th... the debit order amount is R8510 the company in question is nowhere to be found, they don't have offices nor are they contactable. I had an asset rental agreement with the said company and since returned the asset which deems the contract nul and void. I cannot keep losing money as this is not the first.... I want my money back and this debit order stopped. I've been calling daily to enquire and the response is always the same "we are waiting for feedback from forensics"... but the worst response is "they cannot get hold of the company" ... my question is why do you allow a company that is not on your list to debit your clients account??? Capitec is shady! Not one person from Capitec has called me regarding this query, not one!

0
Replies (2)
Capitec Bank
Capitec Bank's reply06 Aug 2021, 16:56
Official
Good day Thami 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
TM
Thami M's update07 Aug 2021, 08:21
Reviewer Update
Lets hope I will get a call because this is the same response I've been getting every single day when I call using my airtime and being kept on the phone for over 30 minutes!! I've also reported you to the Bankin ombudsman because I'm tired.