Most ****ed up system EVER!!!!

Today I've just a very valuable lesson that Capitec is not reliable bank. My naive self went and reported to a branch that I'm on medical leave due to a broken ankle. And asked for your assistance in my finances. Asked to stop debit orders, and even made arrangements with those institutions. But today, when I thought I could recover and prioritize payments I've missed for last month. To my shock, there's debit orders but when I try access my account, I can't. Tells me I have 0 balance. Of all days, when I'm in desperation. But again when I check transactions, I can see money which I can't access. I even emailed myself the statement but still can't make transfers before all monies are gone. How convenient for you and those institutions. And I bet all you gonna say and do is say "you're sorry" like it's gonna fix my problems. I'm sure I won't be able to pay for rent like last month, or even get my 5month old son what he needs, let alone survive on what's left after this. Your system is not functional but yet you're doing as you please. What is the point of carrying on and banking with you I ask myself? But hard lesson learned! A mistake I intend to correct by simply moving to another reliable bank. I'd rather pay for more service fees so long I can't be in control of my finances. And my posting here, don't bother calling because now I'm now ****ed as hell. All that time and effort wasted trying to do right by you. I can't have a system that's gonna stick when I could've prevented all this nonsense but access denied. And there's no no way I can reach you now, not on any platform, as I watch all my money vanishes, from your stupid system. I took screenshots of everything I'm talking about now. You don't even have support team or toggle for emergencies. Go figure. I will get better and get back to work. But I swear, you and I are done. ✌🏾 You prioritize others over your clients. And no excuses, no communication was sent to notify us that your systems will be offline