Most disgusting Forex Service in South Africa

Since they started their system of receiving money from an overseas account, a client of mine has lost %0 Euros trying to send me a payment, which I have still NOT received as Capitec are "convinced" the money is elsewhere but CANNOT provide proof which I have asked for? How dare you refund my money to a client, now neither of us have the money? THEFT! The person in question is Thand*** Y**** - Forex Controller, Interbank who seems to think she doesn't need to reply to people.