More than an hour and I'm still waiting

<p>I made a complaint more than an hour ago and I am still waiting to receive assistance from someone to get my money back that they stole from me!</p> <p> </p> <p>I will continue to make bad ratings until I receive my money back.</p> <p> </p> <p>You quick to debit people's account but when the client needs assistance then you get told you will receive a response within 5 working days. </p> <p> </p> <p>I am in customer service and if I had to tell my customers that, I would get fired! that level of service is just plain PATHETIC AND UNACCEPTABLE!</p> <p> </p>