More than 39 unauthorized transactions from my Capitec account

39 unauthorized transactions from my capitec account

I've been with Capitec for more than 15yrs. I am disappointed and disgusted how my money was taken from my account without me authorizing these transactions. An amount of over R2k was ****** from my account and 39 transactions were made within a short space of time, less than 24hrs. I contacted their contact center and I was told that they will do some investigations and up until today there was no update on the progress of the investigation. Capitec is known to be one of the big innovative banks in South Africa. I am asking myself as a bank why they did not pickup these unusual transactions or these suspicious activities that took place to protect their clients from these ********** acts. I kept my money into their bank account because I trusted my bank of so many years. I am currently unemployed and the little that I am making was ****** from my account. I have debit orders that were supposed to go through but because my money was ****** I will not be able to honor my creditors which puts me in a predicament as it will affect my credit scoring

I plead to you people to resolve this issue ASAP and I expect all the monies that were ****** from my account to be reimbursed to me. I visited your offices at the East London branch and no one was able to assist or to give me the way forward. I am so disappointed and frustrated