More down than up

Your app and systems are more down than up. My husband, who is not well, had to drive up and down now because you are once again having technical difficulties. He was at the traffic department to do the car registration, swiped to pay and his card declined as insufficient funds, despite having enough funds. tried to withdraw the cash at the atm and the same thing. Went to your branch to get cash from inside, they told him to go to ABSA, who sends a client to another bank from their own bank. Eventually, after making a fuss, they gave him the cash and he had to drive out petrol again to go to the traffic department. A couple of days ago, your online app was also down. This is ridiculous which is why I changed banks. Opening an account at a different bank for my husband as your service has degraded and it's frustrating to use a bank that with so many issues. The larger your client base is getting, the worse your service and the more costly your products. You no longer think of the man on the street.