DB
Derick B
1 reviews | Active since Sept 2014
20 Jun 2019, 12:06
MORE DISAPPOINTMENT, REALLY CAPITEC BANK?!!!
This is thee worst week that I had with Capitec... first my bank card gets swalloed by a faulty Atm. Then get treated like a imbecile at a branch. Then a fight to get reimbursed on a bank fee. Today the mobile service isn't working to access balances and other services. This must be thee most useless putrid bank that I came accross. And here I thought Capitec was listening to me when I spoke the complaints dept. the branch manager, Cresta shopping centre even Mpho, regional manager yesterday. But to no avail... the disappointments just keeps on coming from this bank. I think it is time to cancel and close my account with this utterly useless bank!
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
20 Jun 2019, 13:05Please accept my sincere apology for the frustration you experienced as result of this incident.
Jodie will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Jodie will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply20 Jun 2019, 13:05
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Jodie will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Jodie will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
DB
Derick B's updateReviewer Update
20 Jun 2019, 13:15As per my new post matters has been addressed and resolved. Case closed. Thank you for the quick response and assistance.
DB
Derick B's update20 Jun 2019, 13:15
Reviewer Update
As per my new post matters has been addressed and resolved. Case closed. Thank you for the quick response and assistance.
