LZ
Lungisani Z

1 reviews | Active since Mar 2014

28 Aug 2018, 09:43

Monthly Unauthorised debits

I'm just sick of Capitec, every month there must be an unauthorized debit on my account. If the fees have increase by R20 then they must tell instead of letting these unauthorized debits slip through and then charge R20 for reversing. This month is was Khartim, last month it was SCB Ecloans the previous month some Naedo.

This is just unacceptable really... Perhaps I should close this damn account!!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 Aug 2018, 11:54
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply29 Aug 2018, 12:09
Official

Good day Mr Zama

Kindly note the matter has been resolved, as per our telephone discussion.

Nokuphumla Skenjana

Complaint Management Officer