monoto capitec
<p>Ms Monoto manager at Capitec Megacity Mafikeng did not give proper service as she was talking to the phone for 15 to 20 min during my presence.. a personal call </p>
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Replies (3)
Capitec Bank's replyOfficial
14 Aug 2017, 08:29I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply14 Aug 2017, 08:29
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
's updateReviewer Update
18 Aug 2017, 17:423 working days has long passed Donorique
's update18 Aug 2017, 17:42
Reviewer Update
3 working days has long passed Donorique
Capitec Bank's replyOfficial
05 Sept 2017, 08:53Hi Molemoeng
In closure, we have addressed your service matter and provided you with an explanation and apology with all parties involved and therefore the matter is now resolved.
Kind regards
Donorique
Best regards,
Capitec Bank's reply05 Sept 2017, 08:53
Official
Hi Molemoeng
In closure, we have addressed your service matter and provided you with an explanation and apology with all parties involved and therefore the matter is now resolved.
Kind regards
Donorique
Best regards,