RM
Rumbidzai M
1 reviews | Active since May 2011
04 May 2020, 10:26
Monique at Capitec Bank Ottery Value Centre very rude and impatient
I went to Capitec Bank at Ottery Value Centre, today 4/05/2020, around 9:20am, I was served by a clerk called Monique. This is a very rude woman who is not patient with customers. She needs to be sent back to training. I was displeased by her service. I taught myself to talk when my anger has subsided that's why I did not ask for a manager when I was at the branch. She was helping me with card reissue and a lot happened. At the end when I was getting up she clicked her tongue on me. This woman is the reason why I am leaving capitec bank. Capitec you just lost one client.
Helpful (0)
Replies (3)0
Replies (3)Capitec Bank's replyOfficial
04 May 2020, 11:14I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply04 May 2020, 11:14
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 May 2020, 16:11Hi Rumbidzai, we tried to call you but to no avail.
Please return our call as per the sms sent in order to assist.
Kind regards
Complaint Management
Please return our call as per the sms sent in order to assist.
Kind regards
Complaint Management
Capitec Bank's reply04 May 2020, 16:11
Official
Hi Rumbidzai, we tried to call you but to no avail.
Please return our call as per the sms sent in order to assist.
Kind regards
Complaint Management
Please return our call as per the sms sent in order to assist.
Kind regards
Complaint Management
Capitec Bank's replyOfficial
07 May 2020, 10:05Good day Ms Gwenzi
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Capitec Bank's reply07 May 2020, 10:05
Official
Good day Ms Gwenzi
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
