monies sent to wrong account

on the 11th November 2017, i was sending money to a person via their cellphone banking, by mistake i put in the wrong digit and sent. noticed this immediately after sending and rushed to the bank so that i made them aware of this. in the meantime was calling their customer service, got to the bank told them of this and also told the customer services of the issue. in which they told me they would deal with it and i should not worry the money was frozen and that person would not be able to use it, but they needed to be in contact with them so they could go into the account and reimburse me the monies. i waited for more then 48 hours for response and never got any. and went to another branch and they tried to help but the customer service said that they working on it. until i put on tweeter the story changed that now the money was used but they could not get hold of the client that received the money yet the account was active. to date i have not received help and have been ignored by Capitec on the issue. i went to the police station and was told no case could be opened and the bank are the ones that may help me on the matter. but they have not at all.

please help