TH
Tshediso H

1 reviews | Active since Oct 2019

23 Oct 2019, 10:12

Monica and staff horrible experience

Capitec Branch in Mayibuye Tembisa and its manager called Monica and a staff called Bafana are horrible to deal with clients..they showed me a middle finger this morning when i went to have my internet profile banking setup..

The staff is cluless about what they do including a manager which beggs the question of her credential and i worked out of the after spending 20-30 minutes without any help.

The world must know about this particularly Monica because she is supposed to set a good example to her staff and not engage with them in treating clients like trash.

The bug stops with me today bacause so far this year only i have had many horrible experience from the same branch and same branch manager and enough is enough.

Anybody who doesnt understand clients frustrations that arises from their poor service should not be working at that branch.

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Oct 2019, 13:27
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 

Capitec Bank
Capitec Bank's reply28 Oct 2019, 13:10
Official
Good day
We are trying to contact you to no avail. Kindly contact Complaint Management on ***regarding your complaint. *** 
Kind regardsCapitec Bank