money withdrawn wethout my authority
<p>someone access my account and withdrawn my money wethout my approval from 10/09/2016 to 13/09/2016 and it's being withdrawn by R90 and it does not notify if is less than R100 and access also my flexible saving account and withdrawn everything my normal account was having R460 and my flexible saving account was having R1600</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Managment
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Managment
Capitec Bank
Hi Mudinda
In relation to our telephonic conversation earlier on today, Capitec Bank cannot be held liable for ********** transactions on clients’ accounts under circumstances where the Bank was neither a party to the transactions nor in a position to prevent it. Unfortunately the biggest factor remains that your PIN and card was compromised in some way which is why these transactions were authorised.
If you have opened a case with the SAPS then they will conduct an investigation in an effort to track down the actual *********(s) involved in this unfortunate incident. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Mudinda
In relation to our telephonic conversation earlier on today, Capitec Bank cannot be held liable for ********** transactions on clients’ accounts under circumstances where the Bank was neither a party to the transactions nor in a position to prevent it. Unfortunately the biggest factor remains that your PIN and card was compromised in some way which is why these transactions were authorised.
If you have opened a case with the SAPS then they will conduct an investigation in an effort to track down the actual *********(s) involved in this unfortunate incident. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank