MONEY WITHDRAWN FROM FIXED ACCOUNT

I am a pensioner and have a fixed account with Capitec bank, to my surprise I got an sms that money was withdrawn from my account. How does money get transferred from the fixed account to the savings account without the account holders permission? I went there and was dismissed like a small child telling me that there's nothing they can do for me, which is utter nonsense my contract states that money will mature in October during that time I must come to the branch to transfer money to my savings account. Went there this morning and am being given the run around and not getting assistance as they know this is a inside job because they know nobody can access accounts besides them in the bank. They took advantage that am an elderly woman. I want Capitec bank to refund me all my money.<br> The regional manager Gustav Shabangu has been no help at all and not to mention the *********** staff Nomsa and Annita whom I have no idea what they getting paid for because clearly they don't have a clue what they are doing.