money was deposited in my account but not availabl

I bought the stock at forever living product on the 30 Jan 2016 R4000 and R104 was deducted from my capitec account same day. On the 02 of Feb received an sms deducting the money again I did not know what was going on up until someone deposited R300 in my account on the 04 Feb then available balance was R0. Yesterday I visited Riebeek branch in Cape town they told me that forever / the sytem billed the money twice and I must wait for 14 days for them to resolve the case. Today around 12:00 am R2500 was deposited in my account still I have a R0 balance. I want this to be sorted now I want my money back.