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hester R
1 reviews | Active since May 2019
06 May 2019, 12:34
Money was deposit into account but it's not showing
On the 3rd May 2019 time 16:09 R500.00 was deposit into my mothers account and the money does not showing yet. The money was paid at Marblehall branch, so on the 4th of May and again i forward the same email to Marblehall branch and Clientcare with the proof of payment to short out the problem. But still nothing has been done, i don't have transport in the week to go to them and short it out. Please can someone assist me with this query by email. My phone has been ******.
If you deposit cash into a account in the branch self the money must show the same day.
If they just open my emails and assist me i will be so glad.
Regards, Hester
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Replies (2)
Capitec Bank's replyOfficial
07 May 2019, 08:01I acknowledge your posting, and have referred it to Brendon Joseph for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply07 May 2019, 08:01
Official
I acknowledge your posting, and have referred it to Brendon Joseph for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
13 May 2019, 07:57Good day , with reference to the complaint received. Kindly be advised the mater was investigated and we can confirm the funds reflects in the designated account since the 03 May 2019.
Capitec Bank's reply13 May 2019, 07:57
Official
Good day , with reference to the complaint received. Kindly be advised the mater was investigated and we can confirm the funds reflects in the designated account since the 03 May 2019.