1 reviews | Active since Apr 2017

07 Apr 2017, 13:43

Money transferred into wrong account

<p>i transferred money to a wrong account using the mobile service 5minutes after realizing I did, I called they told me they can't do anything about it, how is that even possible because other banks are able to do that, they tried to ask permission from the owner of the account but the phone has been off , so I can't get my money if he says no, which is an obvious case</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Apr 2017, 13:58
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply10 Apr 2017, 16:53
Official

Good day Ms Selepe

Please be advised that the recall was successful.

I trust that your issue is now resolved.

Nondi Tsholoba

Complaint Management

Capitec Bank