Money transferred from my account with out my phone or bank card

Greetings On September I lost money from my account the very same day went to Capitec to check what was wrong with my app n cell phone banking it's when I realised my account was empty they called head office I was then asked to wait for 8 working days for investigation I called again after 10 days to hear from them until now it's been months now waiting for the case out come I'm still waiting to hear where my money went cos they told me they traced the account number my money was transferred to