Money transfered to wrong bank account

I had the most devastating experience,on Friday 27th October 2042 I sent money to the wrong capitec account. I then called the bank to try get my money back and I was told that the account holder needs to approve the several. I called the the number I used to send the money she told me she and the account holder have not been together for 2 years and she saw the money and the bank can reverse the money. The agents I spoke have not been able to get ahold of the account holder even with the other they supposly have. I went to branch and I spoke to other banks and they said they can reverse the money with hassel but capitec is telling me stroies. What happens in this case now ? I just need capitec to give me back my money. It does make sense that 1 person has a number that's linked to a account and the other the bank account and they can assist me they are telling me it's a civil case. I am so disappointed