RM
Robinson M

1 reviews | Active since Mar 2017

22 Mar 2017, 10:57

Money Transfered To Incorrect Number

<p>Good day</p> <p> </p> <p>Last year in the month of October I was transferring money to my partner the value of R3000 and what happened instead of of a 078 she missed it and gave a 071 number immediately after noticing the error I called the Capitec contact center where by I spoke to one of their consultant then they told me that they going to hold the money till they can get ahold of the next party, however the number does not even work, I was even told that this is now a civil matter I must even go to the small claims court to lodge a complain of which I did then after I was told to open a case against the bank of which I also did at the Sandton Police Station, then after the whole process of which I even took some days off from work to submit all the documents to my local branch in Dobsonville Soweto. Till now I haven't received the funds. So please hello peter can you please assist in regards to this matter.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Mar 2017, 11:59
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank