Money transfered to a Wrong Account by consultant

On the 30th May 2019 I've visited your Branch at Carltonville to do a transfer of Funds from my Capitec Bank Account to my FNB Bank Account I sat in front of the consultant and explained to her that I need to transfer money to my FNB ACCOUNT, I gave her my proof of banking details from FNB with all my banking details were I need the money to be transfered to, she went ahead and assisted me with a transfer. And I was given the proof of transfer and I left the bank.

On my way home when I deeply look on the proof of transfer I noticed the money was transfered to the wrong account number. My FNB account number is as follows *** Branch code 250541 But the money was transfered to the following account number *** Branch code 250655. Immediately I went to a Branch at Westonaria to stop the transfer and reverse the money the following accident number ***5 was given to me as proof that I have stopped the transfer and I was told it will take 7 to 14 days on the 5th of June 2019 I went back to a Branch to check if my money is back into my Capitec account, they told me is too early to check and again I was given the following incident number ***9 as a proof of following up.

On the 19th June 2019 I went back to the Branch to check they told me it is still too early my 14th day will be on the 20th June 2019 again I received a new incident number ***3. The 20th came still I didnt receive my money.

On the 21st June 2019 I went back to the Branch and this time I was told that FNB refused to reverse my money. I was given the following contact numbers *** they told me that those contact numbers belongs to the person that mistakenly received my money so I can contact him/her to arrange how I can get my money.

It is almost 90 days ever since the incident has taken place still no resolution. I really need to know where to from here?