Money transfered in a wrong account and they say case is a civil manager they cannot do anything about it

<p>I happen to transfere money using mobile phone by mistatake I missed a wrong number and the money goes to the wrong account, the bank contacted the wrong person account holder asking if he received any money from unkown source and if so can they reverse it. the bank hold available funds from this account holder account, I was then told that the person does not give permission to reverse my money, and its now a civil case they cannot do anything about it.</p> <p> </p> <p>I went to the police station to seek help, since it was now a civil case, to be told that that is not a crimal case the bank have all the authority and powers to resolve the matter. Now is the bank going to release funds from this wrong person account to use the money that does not beling to him but landed in his account by mistake? It does not not sit well with me because I am Capitec client and it symply means that they donot care about the wellbeing of thier clients, money is reversed all the time as long as there is proof, why is my case different. I'm very dissapointed</p>