Money *******!!

On 01st May 2019 i received notification that R671.10 has been deducted from my account. The next day i went to the bank to report this ********** activity and they closed my capitec account and re-opened me a new account, they advised me that the matter will be investigated and i will get feedback within 7-14 days. The advisor told me it shows up as a deduction from a USA website which i never consented to nor do i even have a clue what this is. I kept on chasing this up with the brach and was simply fobbed off and advised to allow some more time. A month has now passed and i have had no feedback from capitec bank.Capitec has failed to investigate this, provide my feedback and has not upheld my basic rights against monies being ********ly deducted from my account. I will report this to the ombudsman, i would like my refund and this matter sorted immediately