GGM
Gomolemo Gee-mo Mutle
1 reviews | Active since Feb 2019
05 May 2020, 20:56
Money theft through airtime purchase
I purchased Telkom airtime yesterday. Money was deducted from my account and I didn't get the airtime. A friend also purchased for me using his Capitec account and experienced the same thing. I sent an email complaining and didn't receive a response. Capitec app is not convenient anymore, its a ****. This is the 2nd time experiencing this.
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Replies (2)
Capitec Bank's replyOfficial
06 May 2020, 09:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 May 2020, 09:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 May 2020, 15:49 Good day Ms Mutle As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply13 May 2020, 15:49
Official
Good day Ms Mutle As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank