BT
Bongani T
1 reviews | Active since Sept 2011
14 Nov 2019, 11:20
Money taken no service rendered.
I have purchased airtime via the capitec remote banking app on the 13/11/19 , the money was deducted from the bank yet I have not received the purchased airtime and the transaction shows as pending on my transaction history, I would like my money to be refunded immediately.
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Replies (2)
Capitec Bank's replyOfficial
14 Nov 2019, 14:05I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Nov 2019, 14:05
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
20 Nov 2019, 17:36Good day Mr Tshabalala As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply20 Nov 2019, 17:36
Official
Good day Mr Tshabalala As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank