Money taken from account **********ly

Disappointed to say the least!. Submitted 2 complaints to their departments about a transaction that was never done by me. I reported the first count on the 30th of July 2021 and was told through phone that I will not receive my money, no written explanation, no help understanding whatsoever. Recently sent another email to their complaints department about this case and all they say is that I gave someone my card details. My account was less than 2 weeks old!. I am a student and I trusted this bank with the sole purpose of saving money. 2 weeks into owning that bank account, money was **********ly ****** from my account with many attempts. The people who had a hold of my account kept on trying to transact but it kept charging them R2-R5 in international fees and it kept notifying me. I eventually visited the bank and did not get any help whatsoever.

Their only excuse was that my card info was provided. How are they not investing if this was not even internal? location services perhaps?. R6 125,77 all gone from my savings account. Money I worked so hard for as a student. If my account will not be reimbursed, Capitec can just close that account. I'm through with that bank!!!!. Even the word disappointed would be disappointed to be used in such a context. I am appalled to say the least.