Money taken; but delivery address 'too complicated' to deliver renewed licence disc

I paid to renew my vehicle licence disk on the 10th of July. Promises are made on your website, stating it would take 3 to 5 working days to deliver.

On the 21st I had to phone you again to follow up, as nothing had reached me. The person spoken to stated the delivery address was 'too difficult/complicated' to deliver to. An alternate address was provided which was also deemed as 'too complication' by your call centre agent. A query was logged.

Today, 24th July, the query is still with an investigation 'specialist'. I phoned you again. No answer could be given, Another query was logged after having 2 phone 2 separate times and holding for 30 minutes in total. In the interim, my money was taken (accruing interest) and my licence disc has expired.

Your 'service' (not that any means of service is provided) is appalling. No one can provide me with feedback, nor can the money be refunded to my account.