Money swallowed by ATM. No refund nor feedback

<p>I have sent my husband to deposit the money (R2900) into my capitec account and the money was swallowed by the machine. He immediately called to report the incident and they gave him a ref# & assured him they will investigate and and repay me within 3 working days.</p> <p>It has been 4 weeks now, we have been calling to follow up, the call center is just useless and clueless, each day I call I'm being told the matter was escalated and no one knows what's going and refuse to put me through to the person who knows whats going on. </p> <p>Every 3 day I recieve a stupid repeating sma that say we are attending to your matter and you will receive feedback soon for the entire month. I have been with capitec since 2010 and have quite of investment with you but I'm surely considering to move all my funds. I want my money back, I have daily expenses to take care of and it's not my problem that your service rendered cannot be trusted. </p> <p>I'm very disappointed</p>