Money swallowed

<p>On 8 May i withdrew R4oo from a FNB ATM, at around 12H00 (i coud not run away from work, the FNB atm is next to my place of work). at this point, the transaction took longer than normal and the transaction was done without the money being paid out. Not longer than a minute after i received the sms from Capitec stating that i witdrew the R400. i reported this immediately to Capitec. I received a reference number and follow up regularaly, to which the operator responds that the matter has been sent to FNB for investigation. It has been 11 working days and i get nothing from Capitec. They tell me it would take 3 to 4 weeks to resolve. So what does this mean. i wait 4 weeks to find out sorry you will not get the funds back. i need a better answer from capitec. </p> <p> </p> <p>i even stayed at the atm after the incident until i was finished with the Capitec opeartor. Can this really take that long. </p> <p> </p> <p>i need someone to contact me and give me accurate answers on this matter, not just 3 to 4 weeks and that its being investigated.</p>