Money ****** out of bank account, handled in a disgusting manner with no concern for the client whatsoever.

On 16 October 2020 it came to my attention that R15500 was taken out of my account. As soon as it came to my attention on 16 October I reported it to their call centre at 19h54 and got reference ***4. I was told it would take up to 8 days to investigate. I contacted the call centre on numerous occasions and went into Greenstone and Meadowdale branches to follow up, each time I was told there is no feedback yet and I must wait. On 28 October I got through to Chadwick at the call centre, I said that if they were investigating, how come nobody has spoken to me (the victim) yet? He then said that the incident was routed to the wrong department and they would only start the investigation then. I went to Meadowdale and was helped by Kay who phoned Forensics and said it would take another 5 to 8 business days. After arguing with Forensics they finally agreed to provide feedback by Friday 30 October 2020. They phoned today with *** to say it is not their problem and the loss is mine. I have never shared my PIN with anybody or written it down or saved it anywhere on my phone. How is it possible that somebody is able to access my account so easily? How come it has taken 2 weeks to even get any communication from them? Their App is obviously not secure. The R15500 was transferred into an account in the name of J D Wenki at Capitec, if they had made an effort to investigate immediately, maybe something could have been done. The manner in which this incident has been handled is nothing short of disgusting.