Money ****** from my saving and beneficiary account Capitec

Dear Sir/Madam

I have crisis of my money ****** into my account using cell phone banking, what tey did they blocked my SIM card that I'm getting notification and ustart taking my money from 8 February to 10th. What is amazing is the money was taken to my beneficiary account and from saving it was less than they have taken from other account.

I became aware that my money was ****** 10 February jat night when i wanted to do transfer to my main account. I called capitec immediately and they told me they will block my cellphone banking and block the account that the money was transfer to. I was given instruction to go police station and open ***** case, i went on Monday and open the case. Before i can even call them to give them Case number capitec consultant called me and tell me that they have closed the accounts that the money was paid but they will not refund me my money. I ask them if the did further investigation about that and the consultant could not answer and i asked tem if they receive letter from the police he did not have answer. I called the police officer who is handling my case and he said he send the letter to capitec they are taking time to respond.

I am so ****ed off about capitec because of the internal ***** that are happening but instead of protecting the clients they protect *********. They did not even want to disclose the names of those people ad they are using capitec account and the cellphone numbers that they purchased airtime.

Please help me i want my money +- R9000 is ****** and capitec cant pay and they are not doing anything about that.