Money ****** from my Capitec account via banking app

I wish I could give a minus rating!

My phone got ****** and the perpetrators got onto my app and **********ly transferred all my money into their account on the 12th of August. This is a breach on Capitec's end due to a security vulnerability with their banking app. The perpetrators changed my banking pin via the unsecured app. I alerted Capitec, went through all the steps they told me to follow of opening a case with the police. I have been calling them constantly and every-time they never have any feedback for me, no one has been calling or emailing me updates. When i call Capitec ***** departement they keep saying that my case has been escalated .

I am not letting this go, I want my full R70 000 back. No stories, Capitec must own up to this. I need this resolved ASAP.