MONEY ****** FROM MY ACCOUNT AND BANK STAFF UNABLE TO HELP

I reside in Jhb and my and was cloned and used somewhere in cape town on Saturday night, I have not travelled to cape town recently, the purchases were done at MR delivery capetown, I went to the bank Sunday morning after I noticed that I was left with R14 in my account, The consultant called their head office and I was advised that my funds can only b reversed back to my account within 30 days and I will be charged a fee in order for them to reverse the funds back, I was also changed R70 for a card replacement fee as we had to destroy the old card. WHAT ANNOYS ME THE MOST IS THAT I HAD PLANS WITH THAT MONEY, AND I WOULD NOT LIE ABOUT SUCH A THING, I AM IN JHB AND MY CARD WAS USED IN CAPETOWN.. I WILL BE CHARGED A FEE FOR A NEW CARD AND THE REVERSAL. I NEED MY FUNDS BACK IN MY ACCOUNT BEFORE CLOSE OF BUSINESS TODAY AS THAT MONEY WAS MENT FOR PETROL.. APPARENTLY THIS HAPPENED TO A FEW PEOPLE DURING THE PAST FEW DAYS, THIS TELLS ME THAT MY MONEY IS NOT SAFE WITH CAPITEC AND YET THEIR STAFF CANNOT RESOLVE SUCH AN ISSUE WITHIN A SHORT SPACE OF TIME!!! I WANT THAT MONEY TODAY AS IT IS MEANT FOR PETROL!!