AB
Astrin B
1 reviews | Active since Mar 2018
24 Oct 2022, 07:02
Money ****** from Capitec Account without using my card
My daughter's wallet was ****** on Sat. She lost her ID and license but fortunately she had her Capitec Card on her. Sunday morning (23/10) we saw that her account was emptied. How did this happen? Capitec in Paarl mall told her yesterday (23/10) there's only 20% chance she will be reimburses by them?? How did this happen when her bank card was with her??? Then this is an inside job!! They said she must apply for new card but why??..how??? Did they use her ID number? I'm starting to wonder if MY money is safe at Capitec???.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
24 Oct 2022, 07:10Good day Astrin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply24 Oct 2022, 07:10
Official
Good day Astrin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
AB
Astrin B's updateReviewer Update
24 Oct 2022, 09:50Thank you Chanell/Shanell at Capitec Lady Grey Street, Paarl for assisting my daughter Robyn, obtaining her ****** money this morning after my complaint. You are truly an asset to Capitec Lady Grey Branch. Hope they appreciate you.
AB
Astrin B's update24 Oct 2022, 09:50
Reviewer Update
Thank you Chanell/Shanell at Capitec Lady Grey Street, Paarl for assisting my daughter Robyn, obtaining her ****** money this morning after my complaint. You are truly an asset to Capitec Lady Grey Branch. Hope they appreciate you.