Money ****** **********ly within the bank

My money was **********ly ****** from my Capittec bank account to another Capitec bank account. When I discovered that my money was missing I went to the bank and the consultant showed me that that money was transferred on 15/06/2015. She gave me the account number in which the money was transferred to and the account holder's name. They requested me to open a case at Police station while they are doing their own internal investigation. A case was opened at police station. I was told by the bank to wait for 11 working days for a feed back. I got a call from the bank finally after 11 days that the bank will not refund the I'm a victim of *****. I called Bank Ombudsman I was requested to give them my e-mail address to which they can send the me some forms. Till today also no form has come through from bank ombudsman. How do I get assistance to get back my money. I hate this bank.