Money ****** by my own bank!

I have been a loyal customer of Capitec for many years and have never had any issues .. until now !!

I made two online purchases at Pick n Pay ASAP in June and July. Both these were purchases were reversed and refunds were made back into my account. I was advised that these refunds would take between 8 to 10 working day to reflect into my account.

Till now, the money does not reflect in my account and both transactions reflect on my bank statement. Pick n Pay ASAP has sent me proof of these refunds and from their side there is nothing more they can do but advise me to speak to my bank, which I have been doing for the past month now !!

Capitec says that I have in fact been refunded, yet there are no refund transactions on my account. They are saying that both transactions were reversed but cannot explain why they still reflect on my bank statement. I did see the reversal notifications come through on my cell phone however my balances do not add up, which is what I have been explaining to them over and over again !!

There is obviously a system error within the bank !!

I have emailed and contacted them several times and each time I am blatantly ignored.

At this point, I do not know who else to escalate this to so I might as well turn to the Ombudsman in this case. I will not accept that money has simply vanished into thin air !!

I am now very scared of banking with Capitec Bank and I intend to close my account with them as soon as possible.