tH
thierry H

1 reviews | Active since Aug 2013

24 Nov 2015, 13:47

money ******

on the 16 november I trasnfered money from my account to my sons account using my cell phone I found out afterwards that the account number is ot my sons but eh cell phone no is correct. I immediatley called capitec I explained what had happened to them they then said i had to wait seven days because I am sharing my cell phone no with someone else! it is now nine days i have been into the brance in Midrand and called them everytime its a different response, I called again today and they tell me they are still investigating. I have spent so much money buyng airtime they say they will call me but they never do no sms nothing!! this is disgusting and unacceptable I have lost R1100 from my account and want my money reveresed

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Nov 2015, 08:53
Official
Hello thierryh,

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank