TC
Tamlin C
1 reviews | Active since Sept 2015
08 Aug 2022, 16:26
Money still not paid into my account
I received a deposit on Thursday 4th of August 2022 from a Standard Bank account to my Capitec Savings account and I have not received it yet. I am aware that funds take a day to reflect when coming from an external bank but it's been more than that and I've called your call center twice on Saturday 6th of August and was advised that the money would reflect by Sunday 7th August. I still have not received any money and would like to know what the hold up is. Every call center agent says the same thing "all payments will reflect by the end of the day" This is ridiculous
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Replies (3)
Capitec Bank's replyOfficial
08 Aug 2022, 16:30Good day Tamlin Cooke,
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Kind regards,
Capitec bank
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Kind regards,
Capitec bank
Capitec Bank's reply08 Aug 2022, 16:30
Official
Good day Tamlin Cooke,
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Kind regards,
Capitec bank
We are aware of the delay with some payments not reflecting. Our team is working on it and all outstanding payments will be processed as soon as possible.
We do apologize for the inconvenience this may have caused.
Kind regards,
Capitec bank
TC
Tamlin C's updateReviewer Update
08 Aug 2022, 16:41Money was paid in immediately after you rep**** to my review. Thank you.
TC
Tamlin C's update08 Aug 2022, 16:41
Reviewer Update
Money was paid in immediately after you rep**** to my review. Thank you.
Capitec Bank's replyOfficial
10 Aug 2022, 09:55Good day Tamlin Cooke
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec bank
Capitec Bank's reply10 Aug 2022, 09:55
Official
Good day Tamlin Cooke
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec bank
We are so sorry for any inconvenience the technical issue may have caused you. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Please check your bank statement via the App or ATM print out to verify your balance.
Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
Kind regards
Capitec bank